Service plans · Support & SLA

Tailored support for your business.

Premium support packages with clear SLA terms, included hours, and a structured purchase workflow. Pick the plan that fits your operation — upgrade or top up at any time.

Trusted by 250+ teams in drinks & retail.

40 Years of expertise

250 Specialists on call

3000+ Tickets resolved

01 · Choose your plan

Plans & pricing.

Each plan includes a fixed pool of hours, a clear SLA, and a route to top up when you need extra capacity.

Monthly

Halve dag (4 uur) support

600,00 €

per plan / period

Hours included 4.0 h

Extra rate 150,00 € / h

Top-up at month-end on actual usage

Inbegrepen 4 uur.

Extra uren worden berekend aan € 150/u

Monthly

Dag support

1.160,00 €

per plan / period

Hours included 8.0 h

Extra rate 140,00 € / h

Top-up at month-end on actual usage

Inbegrepen 8 uur.

Extra uren worden berekend aan € 140/u

Monthly

2 dagen support

2.160,00 €

per plan / period

Hours included 16.0 h

Extra rate 130,00 € / h

Top-up at month-end on actual usage

Inbegrepen 16 uur.

Extra uren worden berekend aan € 130/u

Monthly

Week support

5.100,00 €

per plan / period

Hours included 40.0 h

Extra rate 125,00 € / h

Top-up at month-end on actual usage

Inbegrepen 40 uur.

Extra uren worden berekend aan € 125/u

Lifetime

BegeleidingsBudget - Blok van 10u

1.500,00 €

per plan / period

Hours included 10.0 h

02 · How fulfillment works

From quote to support, one flow.

Pick your plan.

Choose the support tier that fits your operation. Upgrade or top up later as your needs grow.

Request a quotation.

A draft quotation is created for sales review. We confirm scope and pricing within one business day.

Start using your hours.

Once approved, your support pool is active. Open tickets via portal or API — we handle the rest.

Need a custom plan

Talk to our team.

Specific compliance, hour volume, or response-time requirements? We build custom support plans for enterprise clients.

Talk to sales →